Does your help content need a makeover?

makeover_beforeYou know what it’s like when you’re pregnant—you suddenly notice pregnant women everywhere.

After I wrote my last post about reader-engagement (tabloid style) people seemed to be muttering about ‘readability’ wherever I went.

Over coffee, Judy told me about her postgrad students who struggle with their writing. They have trouble getting to the point. She encourages them to reveal their findings up front and points out that a thesis is not a whodunnit. Good advice for a tech writer too.

Later, my friend Lil described the reports she writes for her parliamentary committee. She wants to reduce the reader’s cognitive load and is experimenting with ways to make sure the important stuff gets read. Yes.

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